From apps to managing performers: swapping the core business within a year (2018)
The decision to throw away what you sell
What is interesting about this switch is the nature of what was discarded. What Ichikara let go was not a failed product but the very application it had built to sell as its main business. When the vehicle prepared for promotion overtakes the goods, most companies choose to protect the core business while making use of the incidental popularity. Tasumi Riku did the opposite: he put the product down and promoted the promotional device into the main business. That the company was less than a year old, with little existing business or employment to defend, can be seen as what made the swap easy.
At the same time, the decision also fixed the character of the company. In a company that sells tools, the assets reside in software; in a company that takes charge of talent, the assets rest on relationships with individual performers. The form chosen in 2018 remained the company’s consistent problem thereafter, through its overseas expansion and into the disputes over contracts with performers. The decision to discard the product and choose people appears to have produced both the speed of its growth and the fragility that came with it.