Revenue (¥ bn, bars) · net margin (%, line)
Source: securities reports
FY1972 · unconsolidated
Revenue$16M
Net income$877K
Net margin5.4%
→
FY1988 · unconsolidated
Revenue$460M
Net income$32M
Net margin6.9%
Alongside the integration, SMC designed its channel against the grain of the trade. With around 240,000 catalogue items, letting each distributor stock what it liked would have produced surplus and shortage at the same time, so SMC forbade its roughly 97 distributors to hold inventory at all, centralized stock at head office, and made head office directly answerable for price, delivery and quality — an unusual arrangement for industrial-equipment distribution. Around that it built its own network of five sales offices and thirty-eight sub-offices, each carrying profit-and-loss responsibility, selling direct wherever it could. By the year to March 1976 sales passed $36.3M (¥11bn), with Toyota, Denso, Hitachi, Fuji Electric and Chiyoda Corporation among its customers.
The mechanism that made this work was to stock not finished goods but roughly 5,000 basic forms, machined into hundreds of thousands of final variants only once an order arrived by fax from a sales office. Demand planning was handed to staff hired specifically as mathematics graduates, who set stock levels by statistical inference — a peculiar practice for an industrial-equipment maker of the day. An online order system went live in 1983, and average time from order to delivery came down to within 48 hours. In a category where technology does not separate suppliers, delivery and range become the basis on which customers choose; SMC accepted the inventory risk onto its own books and took high margins in return.
In April 1986 the company dropped its founding name for SMC Corporation — the initials of Sintered Metal Company, used as a product trademark since the start and as the name of its overseas subsidiaries since an Australian affiliate in 1967. Overseas customers already knew it as SMC, and the gap with the Japanese legal name had become an obstacle. Sales and service networks covered some thirty countries by the time SMC listed on the Second Section of the Tokyo Stock Exchange in December 1987. By then pneumatics accounted for more than 90% of sales, domestic share had reached 42% against 21% for the runner-up, world share was about 10%, engineers made up a quarter of the workforce, and ordinary profit margins ran at 11–13%.